General contracting conditions

General contracting conditions

1.- Buying and selling of goods, shipping and responsibility.

Through the portal, consumers or users can purchase products. These are categorized, selecting the product, the information available about it and its characteristics appears on the screen, profits and price; and one or more descriptive photographs. Before making the contract, the user must check it and assess whether it suits their needs. Technical assistance may also appear, after-sales services and other commercial guarantees that could assist the client, if there is.

Before making the contract, the user must check it and assess whether it suits their needs. What's more, the user must have complied with the 14 year old, provide the necessary data and accept these Conditions.

The fact that the user completes the order form, does not imply the automatic acceptance of the order by ESTUDIO ESTETICO IBIZA, S.L., Instead, it will be understood that you accept it when an automatic email acknowledging the request is sent to you..

1.1.- Purchase procedure:

The customer must follow the instructions on the screen and add products to the shopping cart, without any purchase commitment. You can view the basket or empty it by removing the products.

If you want to continue with the purchase, you must accept the purchase in the order button, accepting the conditions, the legal notice and those particular conditions that the purchase of the product or products entail.

Later, if you have not previously supplied them, the customer will be asked for their personal information with fields with an asterisk, that are required to make a correct shipment. No need for prior customer registration.

The client can check if the data is correct and, where appropriate, correct those that are erroneous through the "edit" button..

To complete the purchase process, you must click on the "buy now" button. (or a similar expression), that entails the purchase with payment obligation.

If there are help pages during the process, These will give the customer extra information about the purchase process.

When the purchase of one or more items is formalized, and once the payment is received and verified, AESTHETIC STUDIO IBIZA, S.L., and confirmed the acceptance of the purchase by email at 24 hours since purchase, proceed to the shipment of the product / s.

If the products are not available, will be informed by email.

If payment is made by credit card, the charge on the card will be made through the banking POS. All commercial transactions are carried out in a secure server environment under SSL protocol (Secure Socket Layer), which guarantees the security and privacy of your data.

The contract ends once the good is delivered, although the guarantees and data are maintained for legal and commercial reasons (if he accepted the same).

In no case ESTUDIO ESTETICO IBIZA, S.L. will be liable for other types of damages, be effective, indirect, or of any other kind, nor for the loss of profits that the buyer could have suffered due to the problems derived from the sale and shipment of the product.

AESTHETIC STUDIO IBIZA, S.L. will not respond for delays, nor of the inaccurate or erroneous publication when they are a consequence of facts or circumstances that are beyond its control, included, by way of example and not limitation, government action, fire, flood, insurrection, earthquake, technical failure, hack, riot, explosion, embargo, legal or illegal strike, staff or material shortage, transportation disruption of any kind, late at work, or any other circumstance beyond your control.

For any additional information about your order or billing, you can contact Customer Service through the email account orders@maisolence.com

Delivery times:

The delivery time will be 48h-72h approx. after placing the order, for those shipments that must be delivered within the Peninsula and Portugal. For international shipments the delivery time will be approximately 72h-96h. after placing the order approximately. If you have any questions or concerns related to shipping, contact us at the mail orders@maisolence.com

2.- Price, way to pay, and supporting documentation.

The price of the products is defined in Euros, and it will be established in the corresponding pages of the Site for each product, being valid for as long as they remain accessible on the website.

The form of payment of the property will be through credit card and / or bank transfer.

The applicable taxes are understood to be included in the price of the product.

shipping costs are separate, and the user must check and accept before placing the order, the costs involved in sending it to your address, since they vary according to the size and weight of the product or the place of destination.

In general, AESTHETIC STUDIO IBIZA, S.L. will send by email confirmation of receipt of payment via email.

3.- Obligations of the user.

Any commercial use of the trademarked products, it is expressly prohibited, Unless expressly authorized by ESTUDIO ESTETICO IBIZA, S.L., or the owner of the trademark registration.

The user undertakes to pay the price of the product and to use it in accordance with the law and these general conditions..

The user undertakes to maintain the confidentiality of his password and to notify us, Immediately, your suspicion of any unauthorized use of your account or access to your password.

The user agrees not to use the account, the username or password of another User.

4.- Obligations of ESTUDIO ESTETICO IBIZA, S.L.

It undertakes to make the necessary information related to the product available to the user and once the purchase is made, to send you a check via email, that shows the receipt of the order placed, and confirmation of payment.

In addition, will prepare an invoice that will be provided to the consumer along with their order.

5.- Returns .

If you are not satisfied with the products purchased in our online store, You have the right to withdraw from the contract by returning your purchases, in accordance with the provisions of the following paragraphs.

The withdrawal period will expire after 14 calendar days from the day you or a third party indicated by you, other than carrier, received the good.

The right of withdrawal will not be applicable for the items listed below:

1. Goods made according to the specifications of the consumer and user or clearly personalized.

2. Sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.

3. Goods that after delivery and taking into account their nature have been inseparably mixed with other goods.

4. Sealed items that have been unsealed by the consumer and user after delivery.

In the event that in the same order you have purchased multiple goods that have been delivered to you separately, the withdrawal period will expire after 14 calendar days from the day you, or a third party indicated by you other than the carrier, received the last of those goods.

Once the product is received, we will pay you the principal amount, excluding shipping costs you paid at the time, and therefore, the shipping costs incurred for the return will be on your account.

The consumer will be responsible for the decrease in value of the goods resulting from a manipulation of the same other than that necessary to establish their nature., its characteristics or its operation.

The consumer must communicate their willingness to withdraw by any means admissible in law.: calling - - -, by sending an email to orders@maisolence.com or a letter to the address that is set out in these conditions, as well as proceeding to return the product by postal parcel, running with the expenses of said return. The mere fact of returning the package to the address will be enough to consider that right has been exercised.: MAISOLENCE, Strasbourg Square s / n 03509 Golf Bahía-Finestrat ( Alicante ).

However, we provide you with a withdrawal form at the end of this point, whose use is not mandatory.

Once the return communication is received( in your case) and the product to be returned, AESTHETIC STUDIO IBIZA, S.L. will proceed to return within a maximum period of 14 days the amounts of money paid by the user, including taxes, without any discount or penalty. The refund will be made by the same means by which you paid, unless you tell us otherwise.

The user will only have to reimburse an amount for the decrease in the value of the good, that is a consequence of its use not in accordance with the agreement or the characteristics of the good, for reckless damage caused by not following the maintenance instructions for the property, or for malicious damages.

In the event that the return is due to product defects, The legal rights and guarantees on defective products are applied in accordance with the provisions of the applicable legislation for this purpose., running the company with the shipping costs.

The right of withdrawal is only valid for consumers, including legal persons and entities without legal personality that act non-profit in a field other than a commercial or business activity. Merchants or entrepreneurs who purchase products within the framework of a commercial or business activity will not be able to avail themselves of the right of withdrawal..

6.- Responsibilities.

The user will be absolutely responsible for the use they make of the purchased product., and exonerates, of the responsibility derived from any damage that could be caused by any incorrect use of this product. Specifically, it will be responsible for:

• All those acts that contravene the provisions of these general conditions, the law, the moral, generally accepted customs and public order.

• Any act carried out in a manner other than what is stated in the indications or instructions about the operation and use of the product..

• The certainty, accuracy, validity and timeliness of the data with which you will fill in each of the forms that ESTUDIO ESTETICO IBIZA, S.L. required on the website.

• The direct or indirect damages that have been caused by any third party if the user lost, wakefulness, carelessness the, anyway, let a third party know for attributable reasons your personal data necessary for the contracting of the product.

8.- Information and modification.

AESTHETIC STUDIO IBIZA, S.L. guarantees that it has exposed these general conditions to the generality of possible interested parties, on a date before they could contract the products, thus complying with the prior information period. The user may consult these General Conditions at any time through our website.

The temporary validity of this condition coincides with the time of its exposure, until such time as the terms and conditions stipulated here are unilaterally modified in whole or in part, the user being obliged to consult our General Contracting Conditions each time he accesses our online store.

If any clause is declared void, It will be considered as not placed without affecting the rest of the conditions.

9.- Assignment and subrogation.

AESTHETIC STUDIO IBIZA, S.L. may hire service providers, and collaborate or assign the contracts formalized to third entities, to carry out the supply of all or part of the products to which it is committed by virtue of the different operations that are being formalized.

10.- Termination and termination.

This contract will expire when both parties comply with the obligations to which they undertake in it or when it is terminated by any of them if any of the causes provided for the resolution concur, or if the counterpart seriously breaches any of the obligations established in the contract.

11.- Notifications.

Notifications must be sent by any reliable means to the following address: AESTHETIC STUDIO IBIZA, S.L.; in the Strasbourg Square s / n 03509

Golf Bahía –Finestrat ( Alicante).

12.- Applicable law, jurisdiction and validity.

AESTHETIC STUDIO IBIZA, S.L. informs you that this Legal Notice and the General Contracting Conditions are governed in each and every one of their extremes by Spanish legislation. This contract is established in Spanish language.

When the consumer enjoys protection regulations, You can claim or sue from the jurisdiction of your home.

Both parties submit, expressly waiving any other jurisdiction, to the Courts and Tribunals of Alicante (Spain), in the following cases:

• That the buying party has its domicile outside the European Union and in that country there is no bilateral or multilateral agreement with Spain that prevents the possibility of establishing the express submission of the jurisdiction.;

• If it is a sale carried out by a company that acts within the framework of its business or professional activity,

13.- Contact us.

If you have. any question about these conditions, or if you would like to make any suggestion or recommendation, please contact us via the following email address: hello@maisolence.com

14.- Online Dispute Resolution.

According to the provisions of the EU Regulation 524/2013 on online dispute resolution in consumer matters (ODR - Online Dispute Resolution), We inform you that as a consumer, You have at your disposal a procedure to resolve the various disputes arising from the online sale of goods and services in the EU.

The RLL platform is available to you (online dispute resolution) from the EU:

http://ec.europa.eu/consumers/odr/

You can consult more information in the following link:

http://eur-lex.europa.eu/legal-content/ES/TXT/PDF/?uri=CELEX:32013R0524

15- Download Documents:

You can download the withdrawal form here.

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